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Store Policy

1. Welcome to our online store, where we provide services specifically designed for hospice and home health agencies. While we strive to ensure our products comply with federal and state regulations, it is ultimately your responsibility to ensure compliance with the specific laws governing your agency. This policy outlines the terms and conditions governing the purchase, download, and use of our digital products.

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2. Purchase and Payment

  • All purchases must be made through our secure online platform.

  • We accept major credit cards and other payment methods as indicated on our website.

  • Payment must be completed in full before the digital product can be downloaded.

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3. Product Delivery

  • Upon successful payment, customers will receive an email with a download link to access their purchased digital product.

  • The download link will be active for a specified period, typically 30 days from the date of purchase.

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4. Refunds and Cancellations

  • Due to the nature of digital products, all sales are final. We do not offer refunds or exchanges once the product has been downloaded.

  • If you encounter any issues with your purchase, please contact our customer support team within 7 days of purchase for assistance.

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5. License and Usage

  • Purchased digital products are for single-agency use only and may not be redistributed, resold, or shared with other agencies.

  • Customers are granted a non-exclusive, non-transferable license to use the product within their own agency.

  • Any unauthorized use of our digital products is strictly prohibited and may result in legal action.

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6. Compliance with Regulations

  • Our digital products are designed to comply with applicable federal and state laws and regulations.

  • It is the responsibility of the purchasing agency to ensure that the products are used in compliance with all relevant laws and regulations.

  • We regularly update our products to reflect changes in legislation; however, we recommend agencies conduct their own reviews to ensure compliance.

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7. Updates and Revisions

  • We may periodically update our digital products to reflect changes in regulations or industry best practices.

  • Customers who have purchased a product will be notified of any major updates and may be eligible for discounted or free updates within a specified period from the original purchase date.

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8. Intellectual Property

  • All digital products are the intellectual property of our company and are protected by copyright laws.

  • Unauthorized copying, distribution, or use of our products is strictly prohibited.

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9. Technical Support

  • We provide technical support for downloading and accessing our digital products.

  • For any issues, please contact our customer support team via email or phone during business hours.

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10. Privacy Policy

  • We are committed to protecting your privacy. Any personal information collected during the purchase process will be used solely for transaction purposes and will not be shared with third parties.

  • For more information, please review our full Privacy Policy available on our website.

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11. Contact Information

  • For any questions or concerns regarding our store policy or digital products, please contact our customer support team at:

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By purchasing and downloading our digital products, you agree to abide by the terms and conditions outlined in this store policy. We appreciate your business and are committed to providing high-quality products that meet the needs of hospice and home health agencies.

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